跨境电商的日常商务英语邮件参考模板,内容清晰、话术准确!

2022-03-29 / 捷汇通


如何巧妙地与客户进行邮件往来?
客户久久不回复,怎样主动跟进?
跨境电商的日常商务英语邮件参考模板给大家整理好了~快学习起来!


合并支付及修改价格的操作

Dear X, If you would like to place one order for many items, please first click "add to cart", then "buy now", and check your address and order details carefully before clicking "submit". After that, please inform me,and I will cut down the price to US$XX. You can refresh the page to continue your payment. Thank you. If you have any further questions, please feel free to contact me.

亲爱的X:如果您想订购多个商品,请先单击“添加到购物车”,然后单击“立即购买”,并在单击“提交”之前仔细检查您的地址和订单详细信息。之后,请通知我,我会把价格降到XX美元。您可以刷新页面以继续付款。非常感谢。如果您还有任何问题,请随时与我联系。


提醒买家尽快付款

Dear X, We appreciated your purchase from us. However, we noticed you that haven't made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item. If you have any problems making the payment, or if you don't want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order. Thanks again! Looking forward to hearing from you soon.

亲爱的X:感谢您向我们购买。然而,我们注意到你方尚未付款。这是一个友好的提醒,提醒您尽快完成付款交易。即时支付非常重要;你越早付款,你就能越早拿到物品。如果您在付款方面有任何问题,或者如果您不想完成订单,请告知我们。我们可以帮助您解决付款问题或取消订单。再次感谢!期待尽快收到您的来信。


已发货并告知买家

Dear X, Thank you for shopping with us. We have shipped out your order (order ID:xxx) on (Feb.10th by EMS.) The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information forupdated information. Thank you for your patience! If you have any further questions, please feel free to contact me.

亲爱的X:谢谢你和我们一起购物。我们已于(2月10日)用特快专递寄出您的订单(订单编号:xxx)追踪号码是xxx。到达目的地需要5-10个工作日,但请查看跟踪信息以获取最新信息。谢谢你的耐心!如果您还有任何问题,请随时与我联系。


买家希望提供样品,公司不支持

Dear X, Thank you for your inquiry; Iam happy to contact you. Regarding your request, I am very sorry to inform you that we are not able to offer free samples. To check out our products we recommend ordering just one unit of the product (the price may be a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can assure the quality because every piece of our product is carefully examined by our working staff. We believe trustworthinessis the key to a successful business. If you have any further questions, please feel free to contact me.

亲爱的X,感谢您的询问;我很高兴与你联系。关于您的要求,我很抱歉地通知您,我们无法提供免费样品。要查看我们的产品,我们建议只订购一个产品单元(价格可能比批量订购略高)。否则,您可以订购全部数量。我们可以保证质量,因为我们的每一件产品都经过我们的工作人员仔细检查。我们相信,诚信是企业成功的关键。如果您还有任何问题,请随时与我联系。


断货

(out of stock) Dear X, We are sory to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well You can click on the following link to check them out. Please let me know for any further questions. Thanks. Best Regards, (Your name)

(缺货)亲爱的X:我们很抱歉地通知您,该商品目前缺货。我们会联系工厂,看看他们什么时候可以再次使用。此外,我们还想向您推荐其他一些款式相同的商品。我们希望你也喜欢它们,你可以点击下面的链接查看它们。如有任何进一步的问题,请告诉我。谢谢向您问好(您的名字)


催促下单,库存不多

Dear X, Thank you for your inquiry. Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you! Best regards

亲爱的X,感谢您的询问。是的,我们有这种商品的存货。你想要多少?现在,我们只剩下X多个X色。由于它们很受欢迎,该产品很有可能很快就会售罄。请尽快下订单。谢谢!顺致敬意。


回应买家砍价

Dear X, Thank you for your interests in my item. I am sorry but we can't offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already. However, we'd like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off. Please let me know for any further questions. Thanks.

亲爱的X,感谢您对我的商品感兴趣。很抱歉,我们不能提供你所要求的那么低的价格。我方认为所列价格合理,经过仔细计算,利润有限。不过,我们想给你一些批量购买的折扣。如果您的订单超过X件,我们将给您xx%的折扣。如有任何进一步的问题,请告诉我。谢谢!



REF=reference参考

PI-proforma invoice形式发票

Cl=commercial invoice商业发票

INV=invoice发票

S/C=sales contract销售合同

S/O-sales order销售订单

P/L-packing list装箱单

POA= power of attorney授权书

B/L-bill of lading提单

HBL-house bill of lading主提单

CO-certificate of origin原产地证

ETD=estimated time of departure预计开航时间

ETA-estimated time of arrival预计到达时间

CY to CY=container yard to container yard堆场到堆场

LCL=less than container loaded拼柜出货

FCL-full container loaded整柜出货

BAL-balance余款

AMT=amount总额

Approx=approximate大约

T/T=telegraphic transfer电汇

CTN=carton纸箱

PKG-package包装

PCS=piece个数

BG-bag袋

PCS/CTN每箱个数

QTY=quantity数量

WT-weight重量

N.W.=net weight净重

G.W.-gross weight毛重

MT M/T=metric ton公吨

CBM=cube meter立方

EA-each每个,各

MOQ-minimum order quantity最少起订量

S/M=shipping mark唛头(装船标记)

N/M=no mark空白唛头

W=with包含

W/O-without没有

IMP=import进口

EXP=export出口


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